How do I get support?

You can reach the Signalon support team directly via live chat inside the platform or by emailing support@signalon.io. All plans include chat and email support. Enterprise customers also have access to a dedicated account manager and phone support.

How much does support cost?

Support is included in every Signalon plan at no extra cost. Chat and email support are available on Basic and Professional plans. Enterprise customers receive priority support, a dedicated account manager, and a managed onboarding programme.

What information should I provide to the support team?

To help us resolve your issue as quickly as possible, please include a description of the problem, the steps you took before it occurred, any error messages you saw, and — if possible — a screenshot or screen recording. The more context you provide, the faster we can help.

Does Signalon support include video calls?

Yes. Professional onboarding includes a personal onboarding session with a member of our team. Enterprise customers receive a fully managed onboarding programme with dedicated support throughout implementation. For ongoing technical queries, our team is available via chat and email across all plans.

How does the free trial work, and what happens when it expires?

You can try Signalon free for 14 days — no credit card required. You'll have full access to the platform during the trial so you can explore all features before committing. When the trial expires, you'll be prompted to choose a plan. Your data is saved and nothing is lost.

What is the difference between Professional and Enterprise plans?

Professional includes everything in Basic — plus documents, e-signatures, contract management, CRM integrations, white-labelled emails, and custom domain. Enterprise adds Signalon AI, SSO and SAML, SCIM, API access, custom domain, advanced permissions, full white label, a dedicated account manager, phone support, and a managed onboarding programme. See the full comparison on our pricing page.

Can I upgrade my plan?

Yes. You can upgrade from Basic to Professional or Enterprise at any time directly from your account settings. Changes take effect immediately and you'll only be charged the difference for the remainder of your billing period.

How does annual pricing work?

Annual plans are billed once per year and offer a significant discount compared to monthly billing. You can choose between monthly and annual billing when you sign up or from your account settings at any time.

Can I cancel my plan?

Yes. You can cancel your plan at any time from your account settings. If you cancel an annual plan, you'll retain access until the end of your current billing period. We don't offer partial refunds for unused time, but we're always happy to talk through your situation — just reach out to our team.

Do you offer discounts for non-profits or startups?

Yes. We offer special pricing for non-profit organisations and early-stage startups. If you think you qualify, please get in touch with our team at support@signalon.io and we'll be happy to discuss the options available to you.

We're with you every step of the way.

Great software is only half the story. The other half is having a team behind you that knows your goals, understands your process, and helps you get there faster. From onboarding to scaling — our support team, account managers, and implementation specialists are here to make sure Signalon delivers real results for your business.

Signalon support team conversation in a deal room

6 days

Support available six days a week — whenever your team needs it.

< 1 hour

Average first response time across all support channels.

97%

Customer satisfaction score — because we don't close tickets, we solve problems.

50+

Self-help resources, guides, and tutorials in our knowledge base — available 24/7.

Live Support

Real support. Real people. Real fast.

Got a question? Our support specialists are available six days a week — with an average response time of under one hour via chat and email. Enterprise customers get priority support, a dedicated account manager, and direct access to our implementation team. Whatever you're working through, we're here to help you move faster.

Signalon support specialist replying in a live chat conversation

Knowledge Base

Self-serve at your own pace — on your own terms.

Our Signalon Knowledge Base has 50+ articles, guides, and tutorials covering everything from setting up your first deal room to configuring CRM integrations and customising your workspace. Clear, practical, and always available — so you can find answers without waiting for anyone.

Frequently asked questions

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